Wittgenstein’s Tractatus Logico-Philosophicus starts with the statement “The world is everything that is the case”. I’ve never got far past that sentence, being diverted into pondering whether it’s a synthetic or analytic a-priori truth and crashing my operating system. Anyway, it serves to highlight the difficulty with the meaning of the word “case”.
This week we’ve just released our whitepaper on Case Management: Combining Knowledge with Process via TechTarget, where it will be made available to their 30,000 subscribers. In the whitepaper we define Case Management, its typical characteristics and why it’s so important for anyone engaged in knowledge centric, collaborative work.
I’ll also be serialising the white paper via this blog in the next few weeks too, but if anyone can not wait that long, you can pick up a copy off our website at http://www.singularity.co.uk/case-management-whitepaper.lit.
View this video if you are in the Local Government. It’s a good example of how to use BPM software to improve your delivery of services to citizens.