Following the success of the ground-breaking book ‘Mastering the Unpredictable’ in understanding the ever-changing complexity and unpredictable circumstances of the Knowledge Worker, Singularity are delighted to announce the launch of the latest Adaptive Case Management book ‘Taming the Unpredictable – Real World Adaptive Case Management’. The acclaimed book provides insightful award-winning case studies and practical advice in this rapid growing market to help the Knowledge Worker better manage their processes using Adaptive Case Management technologies.

Industries as diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare are covered, with instructive examples for how to transform your own organization.

The book is authored and endorsed by leading experts and leaders within the industry including Keith D Swenson, Nathaniel Palmer (WfMC), Layna Fischer (Future Strategies Inc), Bruce Silver (Bruce Silver Associates) and Thomas Koulopoulos (Delphi Group)

The Singularity chapter from the book – ‘Adaptive Case Management using Microsoft products’ is essential reading for anyone who is faced with long-running expensive & complex processes and looking to utilize their existing Microsoft investments using agile techniques.

“Simply put, business agility is now one of the most important skills of a successful enterprise, public or private. Adaptive Case Management (ACM) is a new approach that makes business agility achievable. What’s more, ACM can release the agility in your organization while leveraging familiar Microsoft products,” said Dermot McCauley , VP of Sales & Marketing at Singularity, and a thought leader in the ACM market.

To download a copy of the chapter at: http://www.singularitylive.com/campaigns/taming-the-unpredictable.aspx
To purchase ‘Taming the Unpredictable’ go to: http://www.amazon.co.uk/Taming-the-Unpredictable

Leading Global Business Process Management (BPM) & Case Management software vendor, Singularity, host online Dynamic Case Management Webinar with Craig Le Clair, Vice President, Principal Analyst, Forrester Research Inc., 15th September.

The webinar will address the key differences between BPM and Case Management.

Join Forrester Vice President and Principal Analyst, Craig Le Clair at this Singularity-hosted webinar, as he discusses the difference between BPM and Dynamic Case Management and illustrates how Case Management can help organizations leverage their investment in packaged business applications and tame untamed processes.

http://www.singularitylive.com/Register%20for%20the%20Webinar.reg.1.3

Craig will be joined on this webinar by Singularity’s Product Marketing Manager, Peter Whibley, who will discuss how Singularity can deliver Case Management solutions to the Microsoft aligned organization using their TotalAgility product. Attendees will learn how familiar Microsoft products, augmented with Singularity’s TotalAgility software product, deliver on the key characteristics of Dynamic Case Management releasing the agility into their organization.

Date: Sept 15, 2011
Time: 11AM EDT/4PM BST

Who Should Attend: COOs, Operations Managers, Process Analysts, CIOs, CTOs, System Architects, Performance Analysts, IT Managers, Project Managers, Delivery Managers and IT Consultants.

Forging partnerships is key to delveloping and supplying a full range of services and complimentary products to help provide customers with the best possible service.

Singularity have come together with Synergy computer solutions to help Fortune 1000 companies across the U.S. and around the world and strives to offer its clients the best solutions to keep them at the top of their industries.

The new partnership will enable Synergy to optimize its customers’ current Microsoft solutions and increase their business process agility through rapid deployment of Singularity’s BPM and Case Management solutions.

Together, Singularity and Synergy will provide companies with a means of achieving significant organizational gains through better management of processes. Singularity’s flagship TotalAgility product provides capabilities for process design and simulation, workflow control for managing human tasks, integration tools for linking system activities to processes, and business rules. Bottom line benefits for clients will include lower business costs, increased efficiency, increased agility and adaptability, improved collaboration, ease-of-use, and increased transparency.

Singularity’s BPM solutions have received favorable reviews from both Forrester Research and Gartner, Inc within the past year. In 2011 Singularity was complimented by Forrester Research, Inc. for demonstrating long-term commitment, vision and strong functionality in several critical Dynamic Case Management (DCM) areas. For this report, Forrester used a comprehensive set of case-management-specific evaluation criteria to compare the DCM solutions vendors and Singularity was ranked highly for its Current Offering.

In 2010, Gartner Group cited Singularity as ‘Visionary’ in its 2010 Magic Quadrant for Business Process Management Suites (BPMS) report.

Jeff Petrusha, Vice President of Synergy, said, “With Singularity’s deep integration to Microsoft products we see this partnership very beneficial for our current and potential customers who wish to leverage their Microsoft investment. Singularity have consistently dominated the BPM market and demonstrated their capability evidenced by continual recognition from leading industry analysts.”

“Singularity is happy to embark on this partnership with Synergy. This innovative computer solutions company are well represented in the U.S. This partnership compliments our increasing presence in this geographical market segment,” said Padraig Canavan, CEO at Singularity.

Singularity are holding a seminar on the September 1st on Adaptive Case Management with MS Dynamics and the TotalAgility product in London.

Attendees will learn how familiar Microsoft products, augmented with Singularity’s TotalAgility software product, deliver on the key characteristics of Adaptive Case Management releasing agility into their organization.

Microsoft Gold Certified Partner Singularity creates agile organizations that are continually more efficient, productive and responsive. Their TotalAgility product is built on Microsoft technology and integrates out-of-the-box with all the Microsoft products adding the capability to graphically design and adapt Case Management processes.

The seminar is particularly relevant for organizations that use a combination of Microsoft products. Attendees will learn how to assemble an Adaptive Case Management platform that releases agility into their organization, supports their knowledge workers and wrings yet more value from their Microsoft assets.
Register today for this seminar.

We have all had the experience of navigating through telephone options and being frustrated by the level of customer service provided.

“Press 1 for Repairs, 2 for Billing Enquiries, 3 for Payments, To make an new application press 4, for all other options press 5″.
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Every July the Microsoft community gets together to hear the Microsoft strategy for the coming year. This year’s gathering was in LA, and was a highly energized event. The main messages align extremely well with the messages Singularity is pushing into the market – Dynamics CRM, the Cloud and Windows phone all featured highly, along with an increased focus on competing in Search.

Talking with Microsoft Execs, the Singularity vision of uniting many Microsoft server products under a Case Management framework was seen as a significant value-add.

Many of the sessions were recorded and can be viewed on-line. One of the best was Kevin Turner, COO and owner of the title ‘chief compete officer’ . Its a good overview of what Microsoft is looking to do in the next year, and the total focus they put on winning.

To view the keynote videos visit the follow link.
http://digitalwpc.com/Videos/VisionKeynoteVideos/3/Showstart#fbid=OZQssNy2COs

The premise of moving to a cloud environment has become a reality due to the rapid advances in hosting technology, Microsoft is leading the way in the provision of infrastructure which can cater for the mass enterprise requirements of a modern business. The attraction of being able to pay only for the resources you need and to relieve staff of infrastructure management, is hugely appealing to business and IT managers – less costs and the ability to operate within a highly scalable environment.
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Singularity has released the latest version of the Singularity TotalAgility product v5.2, focusing on enabling the mobile user to become more agile and productive.

Today businesses and employees expect to be able to choose from a variety of on premise and mobile applications in order to get their work done. Using TotalAgility web forms or via its integration with SharePoint, Dynamics CRM and Outlook, Singularity’s approach has always been agnostic, delivering BPM and Case Management participation where employees prefer to do their work.

At v5.2 the TotalAgility product extends its capability, delivering on the premise of process anywhere, allowing process participants to access their BPM and Case Management tasks via mobile and social media interfaces.

TotalAgility Windows 7, iPhone and iPad Mobile Applications
At v5.1 the TotalAgility product took a major step in its support for communications enabled business processes (CEBP) through its integration with Microsoft Lync. At v5.2 Singularity take this further delivering case participation to the mobile worker through the availability of mobile applications for Windows Mobile 7 as well as for the iPhone and iPad.

For further information see the Singularity TotalAgility v5.2 Press release
http://www.singularitylive.com/newsandevents/singularity-totalagility-v5.2

The history of communications in relation to administration and service delivery was relatively simple up until quite recently.
• Centuries ago you travelled to where the service was delivered, so this implied that service delivery had to be replicated in each locality
• With the invention of postal services – this allowed interactions to occur remotely, however typically at the speed of the available postal service.
• With the invention of the telephone – this enabled people to interact with one another, however paper was still the modus operandi to ensure that the information was recorded correctly
• Now with the advent of technologies such as the internet, e-mail, mobile phones and SMS (never mind video) – we have introduced as many new channels of interaction in the past 30 years, as we had in the past 300 years.
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Given the current economic circumstances facing both industry and the public sectors – there is an ever-increasing interest in lean and six sigma, and understandably so.
With this in mind, the availability of supporting technology, and notably BPM products such as the TotalAgility product are key to enabling your staff to drive such initiatives forward.
In addition to technology support, your endeavours can also be enabled through Singularity’s methodology for business process agility, equipping organizations to act in a purposeful fashion.
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