Context Management
I recently read some interesting material in relation to “Context Management” in the Health Sector. Specifically the key point was about how “context” is managed across a number of different computer applications – as a patient is progressed from one stage to the next OR in terms of how a practitioner works across different systems – whilst focussing on a single patient at a time.
This is, in many respects, a focus of BPM technology – and perhaps more specifically the Case Management aspect of BPM technology. So how can I say this so glibly – very easily – the process is the context!
Whilst we often talk about processes and process management – from a business point of view – what we are delivering are services or managing cases.
So whatever you do as an organisation – whether its private sector or public sector – and you need to better manage the context of what you do – perhaps you should be looking at suitable BPM technology!
Author: Paul O’Neill, Singularity
Author : Paul O’Neill
