Shared Services and the Efficiency Agenda
Having attended several Public Sector events lately I noticed a number of recurring themes – improving the level of service provided, ‘joining-up’ these services more effectively and, in the UK, meeting the Efficiency Agenda by reducing costs.
Several keynote presenters spoke about the steps required to achieve these goals and one element that was continually highlighted was the need for government departments to both streamline and improve their processes.
What struck me at all these events was the close correlation between the goals of the Efficiency Agenda and the potential of Business Process Management (BPM) technology as a means to directly improve and streamline government processes. The thought process around how we meet the Efficiency Agenda and use technology to help us do so are leading more government agencies to investigate and adopt Business Process Management as a potential solution. I believe BPM can specifically help these government agencies to identify efficiencies and to implement and automate the changes required to achieve those efficiencies.
About the author: Olivia Bushe is responsible for marketing within the Government sector at Singularity, a leading BPM vendor (www.singularity.co.uk).
Author : Olivia Bushe
Tags: BPM, Government, Process-Improvement
August 17th, 2008 at 7:57 pm
I read a similar article also named as Process Management (BPM) and Workflow Blog, and it was completely different. Personally, I agree with you more, because this article makes a little bit more sense for me.
November 20th, 2010 at 6:38 am
I think you’ve hit this just right. You’ve made some good points and I am pleased to discover a person with this particular viewpoint. You could have a number of haters because of this, nevertheless I am certain you will survive.