Having attended several Public Sector events lately I noticed a number of recurring themes – improving the level of service provided, ‘joining-up’ these services more effectively and, in the UK, meeting the Efficiency Agenda by reducing costs.

Several keynote presenters spoke about the steps required to achieve these goals and one element that was continually highlighted was the need for government departments to both streamline and improve their processes.

What struck me at all these events was the close correlation between the goals of the Efficiency Agenda and the potential of Business Process Management (BPM) technology as a means to directly improve and streamline government processes. The thought process around how we meet the Efficiency Agenda and use technology to help us do so are leading more government agencies to investigate and adopt Business Process Management as a potential solution. I believe BPM can specifically help these government agencies to identify efficiencies and to implement and automate the changes required to achieve those efficiencies.

About the author: Olivia Bushe is responsible for marketing within the Government sector at Singularity, a leading BPM vendor (www.singularity.co.uk).

Tags: BPM, Government, Process-Improvement

This entry was posted on Thursday, July 10th, 2008 at 6:05 am and is filed under Government. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.