The words agile and agility crop-up more and more frequently in the business and technology press. Agile delivery techniques combined with BPM enable you to obtain working solutions faster, and these solutions are more closely aligned with business priorities. Through an iterative approach you get value delivered early and often. Singularity is a big believer in the power of combining agile techniques with the disciplines and technology of BPM. We’ve developed a specific methodology, called ASAP, that combines the best elements of agile techniques along with some BPM-specific elements, and to this we’ve added competitive ‘hot housing’ to drive out new and innovative approaches to business problems. At the recent Gartner BPM summit in London we gave a presentation on agility and BPM, in which we provided an introduction to the ‘Agile’ movement and its relevance to Business Process Management – to learn more, please click here.

Singularity continues to roll out more ‘Accelerators’, the pre-packaged BPM solutions we build on top of the Singularity Process Platform. Each Accelerator is targeted at a common business process problem and comes with pre-configured process models, detailed user interfaces, pre-defined MIS reports and pre-built integration to common 3rd party technologies such as document management and CRM systems. This month the BPM team wants to highlight the latest release of our Complaints Management accelerator which automates the capture, classification, routing and resolution of customer complaints. By automating these processes using our BPM platform, you can link your front-end systems to the back-end coordination required to quickly and successfully resolve problems raised by your customers. For more information on the Complaints Management accelerator, click here.

About the author: Michael White is Head of Marketing at Singularity, a leading BPM vendor (www.singularity.co.uk).

Tags: Agile, Agile-Delivery, Agility, ASAP, BPM

This entry was posted on Tuesday, July 1st, 2008 at 9:49 am and is filed under BPM. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.